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Live & Interactive
Video Calling Applications
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Vitrage
enables mobile operators, service providers and enterprises to
deploy the widest array of premium and VAS video calling
services across 3G and IP networks. Using the platform's
advanced service creation environment or advanced API and web
development interfaces, a rich array of live and interactive
video calling services can be created and quickly deployed.
The following list
provides a sample of the many different kinds of 3G value added
services (VAS) and other interactive video applications that can
be deployed with Vitrage: |
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Information Services |
Entertainment
Services |
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Video IVR (IVVR) |
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Astrology/Tarot |
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Video Portals |
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Video Quizzes |
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Live Traffic Cameras |
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Voting |
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VOD |
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One-to-many premium
chat |
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Social
Networking |
Video
Interaction Centers |
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Video Blogging |
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Video Banking |
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Multi-party chats |
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Telemedicine |
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User Generated Content
(UGC) |
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Call centers/Help
desks |
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Fan club chat groups |
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Video Dating |
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Tourist Information
Center |
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Information Examples |
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Video IVR and Portals (IVVR)
The most basic type of services that can be
deployed with Vitrage are Video IVR (IVVR) services. IVVR adds
value to traditional voice-based IVR services by providing a
visual element to the information that is available. Using
IVVR, for example, video callers can access information
such as stock market data, see movie show times, or order
theater tickets. The visual element adds value over
voice-based IVR by allowing callers to visually see stock
market graphs, preview movies or see the location of the
seats they are ordering for the theater.
Vitrage's ability to incorporate many
different types of live or recorded video content from a
variety of sources enriches the types of IVVR services
and video portals that can be created.
These types of services are based on
Vitrage's MiVR/IVVR
application template. |
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Entertainment Examples |
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These types of services are based on
Vitrage's MiVR/IVVR
(video IVR) application template and often combined with
other templates based on the service. These services utilize
Vitrage's ability to dynamically vary the content presented
based on caller interactions. |
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Video Quizzes
3G subscribers call into a video service and are presented
with a series of questions to answer. Winners are sent an
SMS message letting them know what prize they have won.
Utilizing Vitrage's dynamic application
functionality, questions can be posed to callers in a different
order. Vitrage's service creation environment also makes it
easy to maintain these types of services with constantly
updated content and questions.
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One-with-many Premium Chat Services
3G callers can access a premium rate service
and can select from various presentation rooms to enter.
While in a room, callers can passively view presenters or
interact with them in live 1-on-1 video chats. The system
implements a queuing mechanism with manual caller switching,
which allows the presenter to control chat sessions with the
caller of choice, or automatic switching, which employs a
timer to ensure that each caller receives a set amount of
time to interact. |
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Social
Networking Examples |
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Download
Video Chat
Datasheet |
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These types of services allow video callers
to view and interact with live video presenters. These
services utilize Vitrage's One-2-many (O2M)
application template and often use a
MiVR/IVVR (video
IVR) front end and Vitrage
VBOX
recording template. |
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Fan Club Chat Groups
At the end of a football match, fans can call
a special video number from their mobile phones and view
live video sessions with players. Fans can take turns
speaking with the players or record their
thoughts about the game and other topics. Fans can also view
recordings made by other callers or vote on best clips from
the game. UGC video services can also make caller recordings
available for viewing on websites. |
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Video
Interaction Center Examples |
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Video Interaction Center applications offer
video call center/interaction center type applications where
callers can interact with live agents, who are in turn able
to share various types of live or recorded content with the
caller. These types of services are based on Vitrage's
ViC
application template. |
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Video Banking
Video Banking offers financial institutions the ability to
offer personalized services to customer from the privacy of
their home PC or their 3G mobile phone. Video callers can
place video calls to their bank and be routed to the first
available bank agent or to the most appropriate agent based
on their requirements. During the video call
session, the representative can choose to display video
clips and other multimedia files.
Video banking can also be
implemented together with the Vitrage
O2m template, offering
the ability for representatives to conduct one-with-many
conference calls with several clients.
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Download
Video
Banking Datasheet |
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Tourist Information Center
A tourist makes a 3G video call to an
information center to find out about recommended restaurants.
When an agent answers the call, the tourist tells her
location to the agent, who is then able to share video clips
of recommended restaurants in the area, which the tourist
views on her mobile phone. After selecting a restaurant, the
agent makes a reservation for the tourist and provides additional tips about where to go after dinner.
The representative follows-up the call with an MMS message
with a map showing directions to the restaurant.
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