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Financial institution
selects iPoint-media video call centre solution
Live video interaction centre offers new and innovative customer experience
Newbury, UK – November 26, 2007 – iPoint-media (AIM:IPNT),
a provider of live interactive user content delivery platforms
for web, mobile and media, announces that a medium-sized retail
bank has selected it's Vitrage video application platform to
deploy an interactive video call centre. The directors believe
that the new video interaction centre will provide the bank's
customers with an improved banking experience by allowing them
to interact with a customer service representative over the
internet via audio, video or text chat.
While banking websites improve customer service and reduce the
need to visit a bank, there remain times when customers need to
consult with a live bank agent. iPoint-media's video call centre
will enable access to a call centre agent directly from the
bank's website. Advanced multimedia capabilities will allow
callers and bank agents to share video clips, documents and
real-time information.
When fully implemented, the directors believe that this video
banking project will represent several hundred thousand dollars
in revenues for iPoint-media over the next few months.
Muki Geller, iPoint-media CEO commented:
"The selection of iPoint-media's Vitrage video call centre
solution for a financial video interaction centre demonstrates
the acceptance of our solutions in the deployment of critical
business services. We've seen an increased interest in our
Vitrage video application platform from other financial
institutions, health care companies and other organizations and
hope to announce further projects in the near future."
For Further Information:
iPoint-media plc
+(0) 972 544 450 667
Muki Geller
+44 (0) 207 330 6800
Clive Garston
John East & Partners Limited
+44 (0) 207 628 2200
David Worlidge/Bidhi Bhoma
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